Free delivery to most mainland UK postcodes with no minimum order value. Orders placed before the daily cut-off are dispatched for next working day delivery.
All crates are fully pallet wrapped, topped with a protective pallet cover, and secured with heavy-duty tape to keep everything tight and stable during transport. This ensures the logs arrive protected and can withstand light rain on delivery. The covers will keep the logs dry for a short period, but we recommend moving them indoors or under shelter as soon as possible.
Orders are sent via Palletline, with a tracking link provided by email. You will receive an estimated delivery window of around 3 hours. If you are available to receive the delivery, drivers are typically very helpful and, where access is reasonable, will place the crate exactly where you want it. If you are not present, please do not expect this level of service, as drivers are only insured for kerbside delivery. If you would like the crate left without being present, you must inform us in advance.
Any additional items are shipped together with the pallet as one delivery. If your crate has not arrived or you have not received your tracking link by the morning of your scheduled delivery day, please contact us for support.
