FAQ's
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What logs do you sell?
We specialise in kiln-dried logs, ensuring the best quality for burning. We have a diverse range of logs varying from birch to alder and soon to be many more.
How do I arrange a collection or delivery?
Simply head over to the checkout page, and use our handy delivery and collection date picker to choose a time and date suitable for you.
Do you deliver to my area?
We deliver to most parts of the North West. If you are still unsure or would like more info on cost, drop us a message with your postcode.
How are the logs packaged?
Full pallets are packaged in a secure wooden crate. Alternatively if you buy nets, they will be packaged in strong mesh nets. Midi Bags and Maxi Bags are packaged in plastic and mesh bags.
How should I store the logs?
For the best results, store your logs in a dry place, off the ground, and ensure they are covered from rain.
How can I pay for my order?
We currently accept a wide range of payment options, including Visa, Mastercard, Shop Pay, and even cash!
Are your logs environmentally friendly?
Yes! Our kiln-dried logs burn cleaner, producing less smoke and more heat. We are also Ready To Burn certified.
How long will it take for my logs to be delivered?
You can choose delivery as early as 2 hours from when you place your order, or even schedule a delivery or collection a week in advance!
Can I visit to see the logs before purchasing?
As we operate mainly on an arranged collection or delivery basis, we ask customers to get in touch before visiting. Alternatively, message us via WhatsApp for photos of your desired log type!